Frequently Asked Questions
Everything you need to know about our sustainable essentials
What is the delivery time for my order?
Standard shipping typically takes 2-4 business days within the EU and 5-7 business days for international destinations.
How do I return an item?
You can return your purchase within 14 days of receipt. Simply use the prepaid return label included in your package or contact our support for a digital copy.
How do I care for my aiayu knitwear?
We recommend airing your garments outside to refresh them. When washing is necessary, use a gentle wool cycle at 30 degrees with eco-friendly detergent.
Where are your products manufactured?
Our products are responsibly made in Bolivia, India, and Europe, prioritizing long-term partnerships with local artisans and certified factories.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Klarna.
Can I cancel or change my order?
Once an order is placed, it is processed immediately to ensure fast delivery. Please contact our customer service team as soon as possible if you need to make changes.